Common Questions
All the questions you need answered to as it relates to the general work we do
What kinds of IT Services does Techcrest Solutions offer?
Techcrest Solutions provides a full suite of enterprise-grade IT services including:
- Microsoft 365 deployment, management, and optimization
- Data migration & infrastructure transformation (tenant-to-tenant, AD restructuring, legacy system migrations, etc.)
- Cybersecurity and endpoint protection (Zero Trust implementation, threat detection & response, compliance)
- Active Directory services in Mergers, Acquisitions & Divestitures (MAD) scenarios
- Automation via PowerShell, custom scripting, and workflow optimization
- Ongoing managed and co-managed support, cloud & hybrid architectures
- Microsoft 365 deployment, management, and optimization
- Data migration & infrastructure transformation (tenant-to-tenant, AD restructuring, legacy system migrations, etc.)
- Cybersecurity and endpoint protection (Zero Trust implementation, threat detection & response, compliance)
- Active Directory services in Mergers, Acquisitions & Divestitures (MAD) scenarios
- Automation via PowerShell, custom scripting, and workflow optimization
- Ongoing managed and co-managed support, cloud & hybrid architectures
How do you ensure security during migrations and transformations?
Security is central to everything we do. We follow a Zero Trust model with least-privilege access controls, secure data handling, encryption in transit and at rest, and strict compliance with relevant regulations (e.g. GDPR, HIPAA where applicable). Our process includes risk assessments, staging & testing, rollback plans, and thorough validation at each migration phase to ensure no data loss or exposure.
What makes your Active Directory / MAD project work unique?
MAD (Mergers, Acquisitions & Divestitures) projects are complex, and our experience lets us execute them with minimal disruption. We handle every phase: domain/forest consolidation, SID history preservation, OU & GPO design, hybrid Azure AD integration, split or merged tenant management, and clean-up of legacy infrastructure. Our goal is to maintain user experience, permissions consistency, and compliance throughout the transition.
How long will a typical migration to Microsoft 365 take?
Time depends on many factors: scope of data, number of users, complexity of systems, existing infrastructure, integrations, regulatory requirements, and whether the migration involves mergers or hybrid environments. As a rough estimate:
- Small-scale migrations (single tenant, limited integrations): a few weeks
- Medium projects (many users, multiple integrations/data sources): 1-3 months
- Large, complex or MAD projects: 3-6 months or more
We always begin with a detailed discovery phase to assess your situation, map dependencies, and propose a realistic timeline with milestones.
- Small-scale migrations (single tenant, limited integrations): a few weeks
- Medium projects (many users, multiple integrations/data sources): 1-3 months
- Large, complex or MAD projects: 3-6 months or more
We always begin with a detailed discovery phase to assess your situation, map dependencies, and propose a realistic timeline with milestones.
Will there be downtime or disruption during migration?
We aim for minimal to zero downtime wherever possible. Through careful planning, phased rollouts, coexistence strategies, user communication, and fallback options, we mitigate risks. In many cases, data can be replicated or staged before final cutover so that most business functions remain operational during the migration window.
How does pricing work?
Pricing depends on the scope, complexity, and duration of the project or service. Key variables include: number of users, volume of data, number and type of systems/tenants, level of customization, compliance requirements, support/maintenance period, etc. We offer free initial discovery consultations to understand your needs, then provide transparent proposals with breakdowns so you know exactly what you’re paying for.
Services Questions
Every questions asked around how we go about delivering efficient and reliable services to you
Do you offer ongoing support after project completion?
Yes. Techcrest provides managed support, co-managed support, and maintenance services post-migration or deployment. This includes monitoring, patching, security updates, incident response, user support, compliance reviews, and optimization. We believe in long-term partnership to ensure your environment stays secure, efficient, and up to date.
What industries do you serve?
We serve a variety of sectors, including:
- Healthcare (with strong compliance demands)
- Finance and banking
- Education
- Professional services and legal firms
- Any enterprise undergoing structural change, mergers or acquisitions
Our deep industry knowledge lets us understand the specific compliance, regulatory, security, and user experience needs of each sector.
- Healthcare (with strong compliance demands)
- Finance and banking
- Education
- Professional services and legal firms
- Any enterprise undergoing structural change, mergers or acquisitions
Our deep industry knowledge lets us understand the specific compliance, regulatory, security, and user experience needs of each sector.
How do you handle sensitive data and regulation compliance?
Handling sensitive data securely is foundational for us. We enforce encryption, audit logging, least-privilege access, and strong identity/access management. We also work with clients to ensure compliance with applicable regulations (e.g. GDPR in Europe, HIPAA in the U.S., etc.). Our solutions include data classification, retention policies, eDiscovery and legal hold features as required.
Who do I talk to if I want to start a project?
You can contact our team to arrange a free discovery session. During this meeting, a senior architect will review your current infrastructure, challenges, and goals. From that, we’ll develop a plan—scope, timeline, cost, and risk profile. Reach us by email, phone, or via the contact form on our website.
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